How can we help you?
Send a support request, browse the help topics or check the status of each contact channel. Every request reaches a named member of our support desk.
Contact channels
Live chat
Real-time chat with an agent in your language.
We will announce this channel here when it opens.
Support request
Send the form on this page. It reaches our support desk immediately.
Tickets in your account
Track conversation history inside your dashboard.
We will announce this channel here when it opens.
What do you need help with?
Account & verification
Registration, identity checks, document uploads and verification status.
Deposits & withdrawals
Funding methods, networks, processing times and receipts. Not yet active.
Security
Two-factor authentication, devices, sessions and reporting a suspicious login.
Academy & classes
Courses, live sessions, progress, certificates and course languages.
Help centre
Written guides for every part of the platform, in all ten languages.
Technical support
Sign-in problems, page errors, mobile issues and browser trouble.
Response time
Within one business day. Security reports are triaged the same day.
Common questions
How long does verification take?
Most identity checks complete within minutes. Manual review can take up to two business days, and you are notified at each stage.
Which countries are supported?
Availability is confirmed country by country as licensing completes. The availability page lists the current position for every service.
Can I use the academy before verification?
Yes. Education is available on a registered account; verification is required only for funding and trading features.
How do I report a security issue?
Choose the Security category in the form below. Security reports are triaged the same day.